OPEN & CO is all about the What, Why and How of CUSTOMER EXPERIENCE.
Our ultimate goal is to help companies create their most valuable Customer Experience.
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Brows this site for insights, questions and answers, our view on the world and where we're going...
Of course, focussed around... you got it:
Valuable Customer Experience.
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We got some thoughts about that here >>
We have many, many thoughts about Customer Experience. Some of them, mostly the ones that make some sense (or some that mostly make sense...) are put in our Blog articles. We invite you to read, learn, disagree, think, dismiss or embrace. Obviously we would very, very much like to exchange thought with you live too. We're here, and will gladly come to you.
One of our most valuable tools: Mystery Shopping, or 'Client Mirror'.
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Sounds mysterious but really is quite straightforward: we evaluate your Customer's Experience... by becoming your customer...
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The process collects valuable insights into how your organization and its processes might influence your CX. As a huge added 'bonus' it helps you find sweet and juicy low-hanging-fruit to optimize your Customer Experience.
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We offer a made-to-measure process for Retail, Gastronomy, Hospitality, Real-Estate and Automotive business.
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Organizations, single Points of Sale or individuals are awarded for excellent show of understanding and executing a Valuable Customer Experience. Learn more >>
Books we've read, enjoyed and recommend. In some we found kindred spirits and most we learned from.
Colin Shaw & Ryan Hamilton write brilliantly about how emotions outplay reason when it comes to buying decisions
Daniel Kahneman, winner of the Nobel Prize in Economics, shares incredible insights about how our mind influences our buying behavior
An oldy by the infamous Kenneth Blanchard.
Adam Grant will help you rethink what you think you know. Great read when you're in need of help to get rid of some of your rusted old concepts... even in business
Rutger Bregman teaches us a lot. Amongst which the need (and reason) to trust in our species... Homo Puppy.
